Ctrl Alt Retreat Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you visit our website at www.ctrlaltretreat.co.uk, book onto one of our events, or join our mailing list, and what your rights are under UK GDPR and the Data Protection Act 2018.

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1. Who we are

 

Ctrl Alt Retreat Ltd is a limited company based in Hampshire, UK, running day and weekend retreats for freelancers and business owners.

 

Contact: hello@ctrlaltretreat.co.uk

Data controller: Ctrl Alt Retreat Ltd

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2. What data we collect

 

Depending on how you interact with us, we may collect:

 

Contact details — name, email address, phone number

Booking information — event dates attended, dietary requirements, fitness ability/limitations, accessibility needs, emergency contact details

Payment information — handled directly by our payment/booking processor (see Section 4); we do not store full card details ourselves

Waiver and consent forms — signed activity waivers, photography/media consent

Communications — messages you send us, feedback and testimonials you provide

Website usage data — via cookies and analytics (see Section 6)

Social media interactions — if you contact us or engage with us via Instagram or other platforms

 

3. How we use your data

 

We use your data to:

 

- Process and manage your booking

- Communicate with you before, during, and after an event (including safety-relevant information such as dietary or accessibility needs)

- Send our newsletter and event announcements, where you've opted in

- Improve our events based on feedback

- Use testimonials and photos for marketing, only where you've given specific consent via our photography permission form

- Meet our legal and insurance obligations

 

Legal basis: contract (to fulfil a booking), consent (marketing emails, photography), and legitimate interest (improving our service, basic website analytics).

 

4. Who we share your data with

 

We share data only where necessary, with:

 

Booking/ticketing platform — Ticket Tailor / Eventbrite, to process bookings and payments

Email marketing platform — Mailchimp / Kit, to send newsletters and announcements

Website host — Wix, which may use its own cookies (see their privacy policy)

Insurance provider, if required in relation to an incident at an event

Venue and facilitators, limited to information needed for your safety on the day (e.g. dietary or accessibility needs)

 

We do not sell your personal data to third parties.

 

5. How long we keep your data

 

We keep booking and contact information for as long as you remain subscribed to our list or have an ongoing relationship with us, and for up to 6 years afterwards to meet accounting and insurance obligations. You can ask us to delete your data sooner (see Section 8).

 

6. Cookies

 

Our website, built on Wix, uses cookies for basic functionality and analytics. You can control cookies through your browser settings or any cookie banner shown on the site. For details on Wix's own cookie use, see Wix's privacy policy.

 

7. International transfers

 

Some of our providers (e.g. Mailchimp, Wix) may store data outside the UK/EEA. Where this happens, we rely on their standard contractual clauses or equivalent safeguards.

 

8. Your rights

 

Under UK GDPR, you have the right to:

 

- Access the personal data we hold about you

- Correct inaccurate data

- Request deletion of your data

- Withdraw consent (e.g. unsubscribe from marketing emails at any time)

- Object to or restrict certain processing

- Request a copy of your data in a portable format

 

To exercise any of these rights, contact us at [email address]. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your data.

 

9. Children

 

Our events and website are intended for adults. We do not knowingly collect data from anyone under 18.

 

10. Security

 

We take reasonable technical and organisational measures to protect your data, including using reputable third-party platforms for payments and storage rather than handling sensitive data ourselves.

 

11. Changes to this policy

 

We may update this policy from time to time. The "last updated" date at the bottom of the page will reflect the latest version.

 

12. Contact us

 

If you have any questions about this policy or how we handle your data, contact us at hello@ctrlaltretreat.co.uk.

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Last updated: 01/08/2026